Patient Access & Medicaid Navigator

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 26,000 - 32,000; Full time

Job summary

St. Bernards Healthcare in Jonesboro, AR seeks a Patient Service Representative to greet patients and coordinate efficient registration, collect accurate patient/insurance details, and explain clinic policies.

The role handles telephone inquiries, billing questions, medical records requests, and general patient accounts; requires attention to detail, professionalism, and the ability to act with discretion when handling confidential information.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in a customer service setting.
• Healthcare reception experience preferred.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and register them efficiently, ensuring accurate information.
• Answer telephone calls and provide billing information to patients.
• Process medical records requests and general patient account inquiries.

Skills

Customer service

Medical office experience

Attention to detail

Education

High school diploma or GED

Tools

Office equipment

EMR systems

Computer literacy

Job description

St. Bernards Healthcare in Jonesboro, AR seeks a Patient Service Representative to greet patients and coordinate efficient registration, collect accurate patient/insurance details, and explain clinic policies.

The role handles telephone inquiries, billing questions, medical records requests, and general patient accounts; requires attention to detail, professionalism, and the ability to act with discretion when handling confidential information.