Patient Access Specialist — Insurance & Scheduling

choa; Duluth (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks a Patient Access Registrar to verify insurance, gather patient demographics, and support registration and billing across our facilities. You will collect accurate information, enter data for registration and billing, and communicate with patients, families, and insurers to ensure smooth payment processes.

Responsibilities include scheduling, chart creation, charge capture, and assisting with front-office tasks, while maintaining confidentiality and

Qualifications

• Understanding of medical terminology
• Basic knowledge of Microsoft Windows and Word
• Strong verbal/written communication skills
• Demonstrated arithmetic and word mathematical problem-solving skills
• Excellent customer service skills
• Must be willing to work a flexible schedule, including nights, weekends, and holidays
• Ability to travel as needed to support multiple locations or different departments
• Ability to uphold highest level of customer service while covering any location

Responsibilities

• Communicates with patients, families, physicians, clinical staff and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
• Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
• Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
• Verifies insurance coverage and/or validates authorizations if applicable.
• Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required.
• Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments.
• Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require.
• Escalates immediate needs to appropriate leaders and/or clinical team members.
• Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
• Initiates and executes daily medical record maintenance while maintaining patient confidentiality.
• Provides release of medical information as required.
• May initiate and perform administrative duties to ensure efficient daily business operations.
• Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
• Coordinates all aspects of scheduling including procedures, provider visits, and use of resources.
• Attends and participates in department meetings according to department standards and may serve on committees representing the department.
• Assists Supervisor and/or Manager by being available to teammates, acting as a resource, on-the-job training, and involvement in staff workflow and development.
• Prescreens doctor’s orders for new patients to ensure completeness/appropriateness of scheduled appointment.
• May prepare case review materials for court preparation for forensic interviewers and providers.
• Coordinates subpoena process between court system and legal department and facilitates billing process for expert testimony.

Skills

Medical terminology

MS Windows

Customer service

Communication skills

Multitasking

Flexible schedule

Travel readiness

Registration systems

Insurance verification systems

Medicaid portals

CPAR certification

CHAA certification

Education

High school diploma

Tools

Patient registration systems

Insurance verification systems

Medicaid portals

Job description

Children’s Healthcare of Atlanta seeks a Patient Access Registrar to verify insurance, gather patient demographics, and support registration and billing across our facilities. You will collect accurate information, enter data for registration and billing, and communicate with patients, families, and insurers to ensure smooth payment processes.

Responsibilities include scheduling, chart creation, charge capture, and assisting with front-office tasks, while maintaining confidentiality and