Part-Time Patient Access & Care Concierge II

Boston Medical Center; Boston (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

Boston Medical Center’s Primary Care Clinic is seeking a Part Time Patient Access Representative II to ensure smooth front-end operations, including scheduling, registration, and insurance verification, and to support accurate data capture.

Under supervision, you will collaborate with care teams, handle multi-channel communication, manage medical records, and deliver exceptional patient service while adhering to privacy rules.

Qualifications

• Clear, effective communication with patients and staff.
• Sound judgment in patient service issues.
• Maintain confidentiality and privacy compliance.
• Ability to organize and prioritize tasks in a fast-paced setting.
• Strong MS Office and web skills.

Responsibilities

• Performs a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling, registration, co-pay collection, visit management, collection of compliance and regulatory documents (written consent, ABN, etc.).
• Ensures proper functioning of the department through completing tasks including: insurance verification, prior authorization, referral reconciliation, referral processing (urgent and routine) and manages work queues.
• Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource, making follow up outgoing calls to patients and responding to patient inquiries.
• Communicates with patients across platforms including phone, text and MyChart.
• Collaborates with providers and care team members (community health worker, social worker, nurse) to ensure patient form requests are completed timely.
• Manages medical record requests from patients and outside organizations: scans external medical record documents into EHR per protocol.
• Provides exceptional customer service to ensure and excellent patient experience
• Perform other duties as needed.

Skills

Communication

Judgment

Confidentiality

Multitasking

Education

Associate degree +1 year exp

High School Diploma/GED +3y exp

Bachelor's degree

Tools

Microsoft Word

Excel

Access

PowerPoint

Job description

Boston Medical Center’s Primary Care Clinic is seeking a Part Time Patient Access Representative II to ensure smooth front-end operations, including scheduling, registration, and insurance verification, and to support accurate data capture.

Under supervision, you will collaborate with care teams, handle multi-channel communication, manage medical records, and deliver exceptional patient service while adhering to privacy rules.