Part-Time Patient Access Specialist II

St. Elizabeth's Medical Center; Boston (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

St. Elizabeth's Medical Center in Boston area is seeking a Part-Time Patient Access Representative II for the Primary Care Clinic. You will support front-end operations such as scheduling, registration, and insurance verification while promoting a positive patient experience.

The role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced setting. An Associates degree with relevant experience (or HS diploma with more experience) is acceptable; EHR

Qualifications

• Associates degree plus one year relevant experience or High School Diploma/GED plus three years relevant experience.
• Experience with electronic health record, registration & billing systems or ability to learn such systems.

Responsibilities

• Perform front-end duties including appointment scheduling, registration, and co-pay collection to ensure a positive patient experience.
• Assist with insurance verification, prior authorization, and referral processing.
• Collaborate with Contact Center to route calls and follow up with patients as needed.
• Communicate with patients across phone, text, and patient portal platforms.
• Coordinate with care team to complete patient form requests in a timely manner.
• Manage medical record requests and scan documents into the EHR per protocol.

Skills

Clear communication

Judgment

Confidentiality

Prioritization

MS Office & web proficiency

Education

Associates degree +1 year experience

HS diploma/GED +3 years experience

Bachelor's degree (preferred)

Tools

MS Office

EHR systems

Job description

St. Elizabeth's Medical Center in Boston area is seeking a Part-Time Patient Access Representative II for the Primary Care Clinic. You will support front-end operations such as scheduling, registration, and insurance verification while promoting a positive patient experience.

The role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced setting. An Associates degree with relevant experience (or HS diploma with more experience) is acceptable; EHR