Patient Access Pro II: Registration, Scheduling & Insurance

1201 Northwest Community Hospital; Arlington Heights (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program

Health Savings Account options

Retirement options with company match

Paid time off

Community involvement opportunities

Job summary

1201 Northwest Community Hospital is seeking a Patient Access Representative II in Arlington Heights, IL for full-time hours. You will greet patients, collect demographics, verify insurance, and schedule appointments, ensuring a smooth registration and scheduling process.

The role requires customer-service skills, attention to detail, and experience in patient access or healthcare administration. This position offers a full-time schedule with occasional Saturday coverage and opportunities to

Qualifications

• Associates Degree Health Administration Preferred.
• Previous experience in patient access, healthcare administration, or a related field is required.

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Assist with more complex registration scenarios and problem-solving
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Handle patient concerns and escalations, resolving issues effectively.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.
• Assist in identifying process improvements to enhance patient experience.

Education

Associates Degree Health Administration Preferred

Job description

1201 Northwest Community Hospital is seeking a Patient Access Representative II in Arlington Heights, IL for full-time hours. You will greet patients, collect demographics, verify insurance, and schedule appointments, ensuring a smooth registration and scheduling process.

The role requires customer-service skills, attention to detail, and experience in patient access or healthcare administration. This position offers a full-time schedule with occasional Saturday coverage and opportunities to