Patient Access Specialist II: Seamless Registration & Scheduling

Endeavor-Health; Arlington Heights (IL); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Wellness Program

Job summary

Endeavor-Health in Arlington Heights, IL, is seeking a Patient Access Representative II to efficiently process registrations and schedule appointments. You will verify insurance coverage and assist in resolving complex eligibility scenarios while maintaining outstanding customer service.

The role requires effective communication, accurate data entry into the EHR, and collaboration with insurance and billing teams to support patient care and financial responsibilities.

Qualifications

• Associates Degree Health Administration preferred.
• Previous experience in patient access, healthcare administration, or a related field is required.

Responsibilities

• Greet and assist patients during the registration process.
• Enter patient demographic and insurance information into the hospital's EHR system accurately.
• Schedule patient appointments across departments and services, coordinating with clinicians and patients.
• Verify patient insurance coverage and eligibility, ensuring accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist patients with understanding registration, scheduling, and payment options.
• Handle patient questions and escalations, resolving issues effectively.
• Identify opportunities to improve registration processes to enhance patient experience.

Education

Associate's Degree Health Administration

Job description

Endeavor-Health in Arlington Heights, IL, is seeking a Patient Access Representative II to efficiently process registrations and schedule appointments. You will verify insurance coverage and assist in resolving complex eligibility scenarios while maintaining outstanding customer service.

The role requires effective communication, accurate data entry into the EHR, and collaboration with insurance and billing teams to support patient care and financial responsibilities.