Patient Access & Registration Specialist II

Endeavor Health; Arlington Heights (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Endeavor Health in Arlington Heights, IL seeks a Patient Access Representative II for its Specialty Clinics Call Center. This full-time role (40 hours/week) handles patient check-in, insurance verification, and upfront financial responsibilities across multiple offices.

Monday–Friday, 8:30 AM–5:00 PM with travel to surrounding offices as needed. The position emphasizes accurate data collection, compliance with policies, and collaboration with providers to facilitate timely access and

Responsibilities

• Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data.
• Verifies insurance requirements, obtains and understands insurance benefits.
• Collects non-covered fees.
• Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location.
• Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.
• Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service.
• Offers and/or schedules interpreter services for patients when necessary.
• Obtains and scans general consent for treatment, identification and insurance cards, Coordination of Benefits and other appropriate documents.
• Obtain and submit National Provider Identification (NPI) for providers not on staff ordering outpatient diagnostic tests.
• Interpret physician orders for completeness and compliance with regulatory agencies and NCH policies.
• Informs patients of registration processes and privacy notification, establishes financial responsibility to meet internal, regulatory or payer requirements.
• When applicable, completes the Medicare Secondary Payer (MSP) questionnaire and discusses potential deferral of services according to NCH policy.
• Initiates the Medicare Advance Beneficiary Notice (ABN), as appropriate, and explains payer policies to patients.
• Streamlines check in process for patient previously pre-registered and appropriately updates the account for changes identified upon arrival.
• Reviews physician’s orders for compliance with the Illinois Department of Public Health (IDPH), and the Center for Medicare & Medicaid Services (CMS) regulations and NCH and medical staff office policies.
• Ensures financial protocols and requirements are met.

Job description

Endeavor Health in Arlington Heights, IL seeks a Patient Access Representative II for its Specialty Clinics Call Center. This full-time role (40 hours/week) handles patient check-in, insurance verification, and upfront financial responsibilities across multiple offices.

Monday–Friday, 8:30 AM–5:00 PM with travel to surrounding offices as needed. The position emphasizes accurate data collection, compliance with policies, and collaboration with providers to facilitate timely access and