Patient Access Specialist II — Insurance & Billing

Baylor Scott & White Health; Killeen (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 in Texas to support patient registration, insurance verification, and billing. You will collect demographic and financial data, verify benefits, and help patients navigate deposit requirements and payment arrangements.

The role emphasizes patient service, teamwork, and accuracy, with cross-training across areas and opportunities to mentor peers.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Good listening, interpersonal and communication skills, and professional, pleasant telephone etiquette.
• Maintain a professional demeanor in a stressful environment including trauma situations.
• Must show high empathy and communicate well with patients and families during traumatic events.
• Demonstrates ability to manage multiple, changing priorities.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts and improve revenue cycle and patient experience.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance and computes patient liability per policies.
• Establishes patient deposits and negotiates payment arrangements as needed.
• May assist cashiering following policies and procedures.
• Aids patients to nursing units with directions or mobility assistance.
• Adheres to compliance for order validation, cash policies, government payors, and patient safety.
• Conducts training and serves as a resource to others.
• Takes on new responsibilities as assigned and performs revenue cycle duties across locations.

Skills

Customer service

Healthcare experience

Interpersonal skills

Communication skills

Phone etiquette

Data entry

Microsoft Office

Education

H.S. Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 in Texas to support patient registration, insurance verification, and billing. You will collect demographic and financial data, verify benefits, and help patients navigate deposit requirements and payment arrangements.

The role emphasizes patient service, teamwork, and accuracy, with cross-training across areas and opportunities to mentor peers.