Patient Access Associate 2 Neurology

Inova Health; Virginia (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Tuition assistance

Student loan assistance

Mental health support

Job summary

Inova Neurology - Dumfries, VA is seeking a dedicated Patient Access Associate 2 to join the team. This full-time role runs Monday–Friday, 8:00 am to 5:00 pm, with occasional coverage at Neurology offices in Alexandria and Fairfax, VA.

You will assist with admitting/scheduling, insurance verifications, and financial counseling while upholding Service Excellence standards. You should have a High School Diploma or GED and 1 year of healthcare patient access experience, or related revenue cycle

Qualifications

• High School Diploma or GED is required.
• 1 year of healthcare patient access experience, or 1 year in healthcare revenue cycle, or a bachelor’s degree.

Responsibilities

• Admit and schedule patients.
• Verify insurance coverage and explain benefits.
• Provide financial counseling to patients.
• Communicate scheduling changes to patients, staff, physicians and representatives.
• Identify payroll authorization and referral requirements to patients.
• Maintain accurate workflow and improve efficiency.
• Escalate problems when needed to achieve resolution.

Skills

Empathy

Communication

Customer Service

Education

High School Diploma or GED

Job description

Inova Neurology - Dumfries, VA is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday, office hours 8:00 am to 5:00 pm. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. This team must be able occasional cover at Neurology offices in Alexandria and Fairfax, VA.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Qualifications:

• Experience: 1+ year working at a medical office front desk, registration, collecting copays, previous balances, and insurance authorizations.