Patient Access Specialist I: Scheduling & Billing Support

Intermountain Healthcare Inc.; Northglenn (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Registration Specialist I to greet patients, collect and verify demographics, insurance, and financial information, and register patients for appointments. You will also handle co-pays and explain billing options in a fast-paced environment.

The role involves coordinating with clinical staff, updating electronic records, and following up on prior authorizations and referrals to ensure smooth patient flow and timely care.

Qualifications

• High School diploma or equivalent is preferred.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Intermountain Health is seeking a Patient Access Registration Specialist I to greet patients, collect and verify demographics, insurance, and financial information, and register patients for appointments. You will also handle co-pays and explain billing options in a fast-paced environment.

The role involves coordinating with clinical staff, updating electronic records, and following up on prior authorizations and referrals to ensure smooth patient flow and timely care.