Patient Access & Scheduling Specialist I

Intermountain Healthcare Inc.; Grand Junction (CO); On-site; USD 26,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Registrations Specialist I to deliver excellent customer service and streamline the registration and scheduling process for patients and visitors at St. Marys Regional Hospital in Grand Junction.

You will verify demographics, insurance eligibility, collect co-pays and balances, document accurately, and coordinate with clinical staff to maintain smooth patient flow while upholding privacy and compliance standards.

Qualifications

• High School diploma or equivalent preferred.
• Proficiency with computer skills including Microsoft Office required.
• Experience with Epic preferred.
• Customer service experience, preferably in healthcare, is required.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Epic experience

Tools

Epic

Microsoft Office

Job description

Intermountain Health is seeking a Patient Access Registrations Specialist I to deliver excellent customer service and streamline the registration and scheduling process for patients and visitors at St. Marys Regional Hospital in Grand Junction.

You will verify demographics, insurance eligibility, collect co-pays and balances, document accurately, and coordinate with clinical staff to maintain smooth patient flow while upholding privacy and compliance standards.