Patient Access Specialist I: Registration & Insurance

Baylor Scott & White Health; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative I to support patient registration and insurance verification across locations. The role focuses on collecting demographic data, validating coverage, and facilitating smooth patient flow and financial interactions.

Responsibilities include addressing patient inquiries, coordinating with departments, and ensuring accuracy in billing and deposits while upholding compliance and service standards.

Qualifications

• Education: HS diploma or GED equivalent.
• Experience: Less than 1 year in a related role.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas; identifies process improvement opportunities to promote team concepts and improve revenue cycle.
• Interacts with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefits; collects patient dues and negotiates payment arrangements.
• May be responsible for cashiering duties following established policies; could be the main department responsibility.
• Assists patients to nursing units with directions and mobility assistance as applicable.
• Adheres to compliance with order validations, cash policy, government payor, and patient safety requirements.
• Escalates potential service issues to management when necessary.

Skills

Customer service

Communication

Phone etiquette

Data entry

Microsoft Office

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking an Access Services Representative I to support patient registration and insurance verification across locations. The role focuses on collecting demographic data, validating coverage, and facilitating smooth patient flow and financial interactions.

Responsibilities include addressing patient inquiries, coordinating with departments, and ensuring accuracy in billing and deposits while upholding compliance and service standards.