Patient Access Specialist I — Front Desk & Billing Support

Rhode Island Hospital; United States; Sur place; USD 25 000 - 37 000; Plein temps

Résumé du poste

Brown University Health in Fall River, MA seeks a Patient Access/Registration professional to ensure accurate patient identification and timely payment for services. You will greet patients, verify demographics, insurance and finances, and document in hospital systems while following SOPs and HIPAA guidelines.

Per Diem position with variable shifts; strong teamwork and MS Office skills are required to support patient flow and compliance with hospital standards.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team

Responsabilités

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

Connaissances

Customer service

Communication

Formation

High School Diploma or equivalent

Medical Terminology course

Associate degree or equivalent

Outils

Microsoft Office

Description du poste

Brown University Health in Fall River, MA seeks a Patient Access/Registration professional to ensure accurate patient identification and timely payment for services. You will greet patients, verify demographics, insurance and finances, and document in hospital systems while following SOPs and HIPAA guidelines.

Per Diem position with variable shifts; strong teamwork and MS Office skills are required to support patient flow and compliance with hospital standards.