Patient Access & Financial Counseling Specialist

Lifespan; Taunton (MA); Sur place; USD 28 000 - 40 000; Temps partiel

Résumé du poste

Brown University Health is seeking a Per Diem Patient Access/Registration staffer to greet patients, collect demographic and insurance data, and document in hospital systems. You will support accurate financial interactions, explain payment responsibilities, and ensure HIPAA compliance during registration.

Responsibilities include patient screening, installments planning, and adherence to SOPs, with focus on service quality, collections, and teamwork across departments to maintain smooth patient

Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for / familiarity with patient access tools, systems, and technologies.
• Microsoft Office required.
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team

Responsabilités

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

Connaissances

Hospital experience

Patient access tools

Microsoft Office

Customer service

Teamwork

HIPAA awareness

Formation

High School Diploma or equivalent

Medical Assistant training or Medical Terminology course

Associate degree or equivalent

Outils

Microsoft Office

Description du poste

Brown University Health is seeking a Per Diem Patient Access/Registration staffer to greet patients, collect demographic and insurance data, and document in hospital systems. You will support accurate financial interactions, explain payment responsibilities, and ensure HIPAA compliance during registration.

Responsibilities include patient screening, installments planning, and adherence to SOPs, with focus on service quality, collections, and teamwork across departments to maintain smooth patient