Patient Access Specialist: Registration & Billing

Rhode Island Hospital; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

Brown University Health in Taunton, MA, seeks a Patient Access/Registrar to ensure accurate patient identification and efficient registration. You will verify demographics, insurance eligibility, and financial responsibilities, document in hospital systems, and educate patients on their financial options.

Responsibilities include collecting data, applying SOPs, handling self-pay cases, and assisting with installment plans while meeting regulatory requirements.

Qualifications

• 1-2 years of experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for / familiarity with patient access tools, systems, and technologies.
• Microsoft Office required.
• Excellent customer service/communications skills.
• Comfortable with collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or willingness to work as part of a team.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s).
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same.
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assists patients in establishing secured installments plans when applicable.
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.).
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Met performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity).
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines.
• Works effectively with patient access peers and other hospital departments.
• Performs other duties as assigned.

Skills

Excellent customer service

Strong communication

Teamwork

Aptitude for patient access tools

Education

High School Diploma

Medical Assistant course

Medical Terminology course

Associate degree preferred

Tools

Microsoft Office

Job description

Brown University Health in Taunton, MA, seeks a Patient Access/Registrar to ensure accurate patient identification and efficient registration. You will verify demographics, insurance eligibility, and financial responsibilities, document in hospital systems, and educate patients on their financial options.

Responsibilities include collecting data, applying SOPs, handling self-pay cases, and assisting with installment plans while meeting regulatory requirements.