Patient Access & Billing Support Specialist

Lifespan; Fall River (MA); On-site; USD 25,000 - 37,000; Part time

Job summary

Brown University Health is seeking a patient access representative to ensure accurate patient identification and seamless registration at Saint Annes Hospital in Fall River, MA. You will collect demographics, verify insurance eligibility, document in hospital systems and assist with patient payments.

Per the Per Diem schedule, the role emphasizes strong customer service, knowledge of SOPs, and the ability to collaborate across departments to meet performance standards.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required
• Excellent customer service/communications skills.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

Skills

Customer service

Microsoft Office

Communication skills

Familiarity with patient access tools

Education

High School Diploma or equivalent

Medical Assistant training preferred

Associate degree preferred

Tools

Hospital computer systems

SOPs

Job description

Brown University Health is seeking a patient access representative to ensure accurate patient identification and seamless registration at Saint Annes Hospital in Fall River, MA. You will collect demographics, verify insurance eligibility, document in hospital systems and assist with patient payments.

Per the Per Diem schedule, the role emphasizes strong customer service, knowledge of SOPs, and the ability to collaborate across departments to meet performance standards.