Patient Access & Registration Specialist

Brown University Health; Taunton (MA); Presencial; USD 28 000 - 40 000; Tempo parcial

Resumo da oferta

Brown University Health is seeking an experienced Patient Access Specialist to ensure accurate patient identification and smooth registration processes in Taunton, MA. This role emphasizes precise data collection, insurance eligibility verification, and timely payments, while delivering exemplary service to patients and internal teams.

You will greet patients, verify demographics, explain balances, assist with payment plans, and ensure HIPAA and hospital policies are followed.

Qualificações

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for familiarity with patient access tools, systems, and technologies.
• Excellent customer service/communications skills.
• Comfortable with collection processes and securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.

Responsabilidades

• Greets, receives and escorts patients as required and consistent with guidelines.
• Collects and verifies patient demographics, insurance eligibility, and financial information in hospital systems.
• Ensures use of SOPs and supporting tools, websites, and software.
• Identifies balances, educates patients on financial responsibilities, and collects payments.
• Screens self-pay patients and facilitates solutions or payment as appropriate.
• Interviews patients bedside as needed to facilitate timely solutions (ED only).
• Assists patients in establishing secured installments plans when applicable.
• Ensures compliance with HIPAA, patient rights, and hospital policies.
• Completes registration paperwork to support efficient patient flow.
• Meets performance standards in quality, collections, customer service, and productivity.
• Delivers exemplary customer service and collaborates with departments.

Conhecimentos

Customer service

Communication skills

Microsoft Office

Teamwork

Hospital/clinic experience

Formação académica

High School Diploma

Medical Assistant program

Medical Terminology course

Associate degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Brown University Health is seeking an experienced Patient Access Specialist to ensure accurate patient identification and smooth registration processes in Taunton, MA. This role emphasizes precise data collection, insurance eligibility verification, and timely payments, while delivering exemplary service to patients and internal teams.

You will greet patients, verify demographics, explain balances, assist with payment plans, and ensure HIPAA and hospital policies are followed.