Patient Access Concierge I (Per Diem)

SAH Brown University Health Fall River; United States; Presencial; USD 25 000 - 37 000; Tempo parcial

Resumo da oferta

Brown University Health in Fall River, MA is seeking a patient access role focused on accurate registration, demographic and insurance data, and timely payment collection. You will support patient flow with strong customer service and collaborate across hospital departments to ensure regulatory compliance and quality service.

Responsibilities include greeting patients, collecting information, executing SOPs, educating on financial responsibilities, and facilitating payment solutions.

Qualificações

• 1-2 years hospital/clinic experience preferred.
• Aptitude for patient access tools, systems, and technologies.
• Microsoft Office required.
• Excellent customer service/communication skills.
• Comfortable with the collections process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability to work as part of a team.

Responsabilidades

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographics, insurance eligibility, and financial information and documents in hospital systems.
• Executes department SOPs and supporting tools, software, websites.
• Identifies current and prior patient balances, educates patients on financial responsibilities, and collects them.
• Screens self-pay patients and facilitates solution application or patient payment as appropriate.
• Interviews patients bedside when needed to facilitate timely solutions (ED only).
• Assists patients in establishing secured installment plans when applicable.
• Ensures all hospital and regulatory requirements are met (signatures, patient rights, HIPAA, etc.).
• Completes registration paperwork to facilitate efficient patient flow.
• Meets performance standards: quality, collections, customer service, screening/solution rates, productivity.
• Delivers exemplary customer service for patients per hospital guidelines.
• Collaborates with patient access peers and other hospital departments.
• Performs other duties as assigned.

Conhecimentos

Excellent customer service

Microsoft Office

Strong communication

Team player

Formação académica

High School Diploma or equivalent

Medical Assistant course or Medical Terminology course

Associate degree or equivalent preferred

Descrição da oferta de emprego

Brown University Health in Fall River, MA is seeking a patient access role focused on accurate registration, demographic and insurance data, and timely payment collection. You will support patient flow with strong customer service and collaborate across hospital departments to ensure regulatory compliance and quality service.

Responsibilities include greeting patients, collecting information, executing SOPs, educating on financial responsibilities, and facilitating payment solutions.