Patient Access Specialist I - Part Time

MercyOne Medical Group; Dubuque (IA); On-site; USD 19,000 - 29,000; Part time

Job summary

MercyOne Dubuque is seeking a Representative I in Patient Access to deliver patient-focused customer service. You will perform outpatient and inpatient registration and insurance verification, collect payments, and ensure financial requirements are met.

The position emphasizes data collection and reporting to support performance improvement and leadership decision making, with emphasis on accuracy and compliance.

Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• One year of customer service experience; Patient Access experience preferred.
• Two plus years hospital registration or insurance verification experience for Senior level (if applicable).

Responsibilities

• Provide patient focused customer service.
• Perform outpatient and/or inpatient registration & insurance verification.
• Collect patient financial liability payments and ensure eligibility and pre-certifications.
• Provide general information to hospital users, patients, families and physician offices.
• Analyze data, create reports and support performance improvement initiatives.
• Research and compile information to support ad-hoc operational projects.

Skills

Customer service

Data analysis

Problem solving

Education

High school diploma or equivalent

HFMA CRCR or NAHAM CHAA within 1 year

Job description

MercyOne Dubuque is seeking a Representative I in Patient Access to deliver patient-focused customer service. You will perform outpatient and inpatient registration and insurance verification, collect payments, and ensure financial requirements are met.

The position emphasizes data collection and reporting to support performance improvement and leadership decision making, with emphasis on accuracy and compliance.