Compassionate Patient Access Coordinator (Evenings)

Mercy; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan

Job summary

Mercy is seeking a Patient Access Representative to greet patients and manage scheduling, registration, and benefit verification with empathy and accuracy. The role emphasizes clear communication of financial responsibility and options, while ensuring data quality and compliance with Mercy standards.

This evening shift position requires strong clerical skills, familiarity with insurance processes, and a focus on compassionate patient service in a fast-paced hospital environment.

Qualifications

• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule and register patients, verify benefits and collect information.
• Handle pre-certification, financial clearance and pre-visit collections as needed.
• Communicate financial responsibility and payment options to patients.
• Document outcomes of each financial conversation accurately.

Skills

Customer service

Communication

Insurance knowledge

Medical terminology

Clerical experience

Attention to detail

Team relationships

Education

High School diploma

Some college helpful

Job description

Mercy is seeking a Patient Access Representative to greet patients and manage scheduling, registration, and benefit verification with empathy and accuracy. The role emphasizes clear communication of financial responsibility and options, while ensuring data quality and compliance with Mercy standards.

This evening shift position requires strong clerical skills, familiarity with insurance processes, and a focus on compassionate patient service in a fast-paced hospital environment.