Onsite Patient Access Specialist — Per Diem

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 25,000 - 34,000; Part time

Job summary

Mass General Brigham seeks a Per Diem Patient Access representative at Wentworth-Douglass Hospital to ensure a smooth check-in and discharge process, collect patient information, verify insurance coverage, and explain policies and procedures.

This onsite role requires excellent communication, the ability to work in a fast-paced environment, handle multiple tasks, process payments, obtain pre-authorization when needed, and escalate complex or difficult questions to patient access senior staff.

Qualifications

• High School Diploma or equivalent required.
• Experience in admitting, scheduling, registration, or insurance verification preferred (1-2 years).
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Basic computer skills

Education

High School Diploma or Equivalent

Tools

Insurance verification systems

Medical terminology

Job description

Mass General Brigham seeks a Per Diem Patient Access representative at Wentworth-Douglass Hospital to ensure a smooth check-in and discharge process, collect patient information, verify insurance coverage, and explain policies and procedures.

This onsite role requires excellent communication, the ability to work in a fast-paced environment, handle multiple tasks, process payments, obtain pre-authorization when needed, and escalate complex or difficult questions to patient access senior staff.