Patient Access Specialist - Day Shift, Part-Time, Onsite

massgeneralbrigham; Dover (NH); On-site; USD 36,000 - 54,000; Part time

Job summary

Mass General Brigham is seeking a part-time Patient Access / Registration professional for the Wentworth-Douglass Hospital location. This 32-hour Day Shift role onsite at 789 Central Avenue involves gathering patient information, verifying insurance, scheduling appointments, and guiding patients through billing policies.

Ideal candidates will have a High School Diploma or equivalent and 1–2 years of admitting, scheduling, registration, or insurance verification experience.

Qualifications

• High School Diploma or Equivalent required.
• Experience in admitting, scheduling, registration, or insurance verification 1-2 years preferred.
• Can this role accept experience in lieu of a degree? No.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns, and issues, escalating complex situations to senior staff or manager.

Skills

Medical terminology

Insurance verification

Communication skills

Attention to detail

Basic computer skills

Education

High School Diploma

Tools

Electronic health records (EHR)

Scheduling software

Job description

Mass General Brigham is seeking a part-time Patient Access / Registration professional for the Wentworth-Douglass Hospital location. This 32-hour Day Shift role onsite at 789 Central Avenue involves gathering patient information, verifying insurance, scheduling appointments, and guiding patients through billing policies.

Ideal candidates will have a High School Diploma or equivalent and 1–2 years of admitting, scheduling, registration, or insurance verification experience.