Patient Access Specialist I – Care & Scheduling

Memorial Healthcare; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Memorial Healthcare System in the United States is seeking a Patient Access Ambassador I to deliver exceptional customer service in a call center environment. You will perform complex scheduling, pre-registration, and financial services to support first contact resolution and smooth patient flow.

Collaborating with physician offices and clinical teams, you will maintain professional communication across channels and ensure HIPAA compliance while upholding Memorial’s service standards.

Qualifications

• 1 year of customer service experience is required.
• 1 year in a call center setting and/or healthcare setting preferred.
• Strong verbal communication and interpersonal skills.
• Ability to maintain professionalism and empathy in all interactions.

Responsibilities

• Handle inbound and outbound patient interactions to achieve single-call resolution.
• Assist with appointment scheduling, pre-registration, and insurance verification.
• Coordinate with physician offices and clinical departments to prepare patients for visits.
• Ensure HIPAA compliance and protect patient information during all communications.

Skills

Customer service

Communication skills

Interpersonal skills

Empathy

Problem solving

Education

High School Diploma or Equivalent

Tools

Epic Secure Chat/SMS

Job description

Memorial Healthcare System in the United States is seeking a Patient Access Ambassador I to deliver exceptional customer service in a call center environment. You will perform complex scheduling, pre-registration, and financial services to support first contact resolution and smooth patient flow.

Collaborating with physician offices and clinical teams, you will maintain professional communication across channels and ensure HIPAA compliance while upholding Memorial’s service standards.