Patient Access & Scheduling Specialist

MLK Community Healthcare; Los Angeles (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

MLK Community Healthcare is seeking a Patient Service Representative to be the first point of contact for patients and families in a high-volume ambulatory setting.

You will manage patient registrations, verify insurance, schedule visits, and communicate with patients via phone and text. The role emphasizes accuracy, empathy, and contributing to revenue cycle integrity while upholding service excellence.

Qualifications

• High School graduate or equivalent required.
• At least one year of experience in a medical front office setting or similar.
• Experience with insurance eligibility/verification preferred.
• Proficiency with electronic medical records and scheduling systems preferred.

Responsibilities

• Register patients and verify demographic and insurance information.
• Schedule appointments and manage provider calendars.
• Collect copays and patient balances per policy.
• Answer questions and direct calls to appropriate departments.
• Maintain HIPAA privacy and confidentiality.
• Support front desk processes and improve patient flow.

Skills

Customer service

Multitasking

Bilingual Spanish

Insurance knowledge

Education

High School diploma or equivalent

Front office training

Job description

MLK Community Healthcare is seeking a Patient Service Representative to be the first point of contact for patients and families in a high-volume ambulatory setting.

You will manage patient registrations, verify insurance, schedule visits, and communicate with patients via phone and text. The role emphasizes accuracy, empathy, and contributing to revenue cycle integrity while upholding service excellence.