Entry-Level Patient Access & Scheduling Specialist

CareMore Health; Idaho; On-site; USD 24,000 - 37,000; Full time

Job summary

CareMore Health is seeking a Patient Engagement Specialist I to help patients access services by handling scheduling, inquiries, and documentation within a HIPAA-compliant environment. You will follow scripts and workflows to ensure timely access, routing, and accurate EMR entries.

Under supervision, you will build foundational knowledge of scheduling procedures, patient communication standards, and care team workflows, while aiding with routine information and patient needs.

Qualifications

• High school diploma or GED required; 0-1 year of customer service, call center, healthcare administrative support, patient access, or patient engagement experience.
• Basic knowledge of customer service practices, appointment scheduling, data entry, and patient communication standards.
• Experience using phone systems, scheduling platforms, electronic medical record systems, or customer relationship management tools preferred.
• Ability to follow scripts, procedures, call handling standards, and escalation guidelines with close guidance.
• Strong verbal communication, listening, accuracy, and service orientation.

Responsibilities

• Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards.
• Schedule, cancel, and reschedule appointments according to provider templates, visit type guidelines, and site-specific scheduling rules.
• Verify patient demographic information, insurance details, contact information, and appointment needs in scheduling and electronic medical record systems.
• Route clinical questions, medication requests, urgent symptoms, and care team messages to the appropriate licensed clinical staff or operational queue.
• Provide routine information to patients regarding appointment preparation, arrival instructions, documentation needs, and standard access processes.
• Document call outcomes, scheduling actions, message routing, and patient communication accurately in designated systems.
• Escalate complex patient concerns, scheduling exceptions, system issues, or service barriers to more experienced staff or leadership.

Skills

Customer service

Call center

Scheduling

HIPAA knowledge

Communication

Education

High school diploma or GED

Job description

CareMore Health is seeking a Patient Engagement Specialist I to help patients access services by handling scheduling, inquiries, and documentation within a HIPAA-compliant environment. You will follow scripts and workflows to ensure timely access, routing, and accurate EMR entries.

Under supervision, you will build foundational knowledge of scheduling procedures, patient communication standards, and care team workflows, while aiding with routine information and patient needs.