Patient Access Specialist

Advocate Health Care; Downers Grove (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health Care is seeking a detail-oriented Registration Clerk to greet patients, collect demographics and insurance information, and verify eligibility in EPIC EMR. You will discuss co-pays, schedule appointments, and help patients navigate financial responsibilities with empathy and accuracy.

The ideal candidate has excellent communication, strong organizational skills, and a commitment to HIPAA compliance while delivering outstanding customer service in a fast-paced healthcare setting.

Qualifications

• Excellent interpersonal and customer service skills in a healthcare setting.
• Ability to verify demographics, insurance, and financial information accurately.
• Understanding of HIPAA and patient confidentiality requirements.
• Familiarity with EPIC EMR or similar electronic medical records systems.

Responsibilities

• Register patients and collect demographic, guarantor, and insurance information.
• Discuss and collect co-pays and patient financial responsibilities.
• Verify eligibility and assist with insurance-related questions.
• Schedule appointments and provide clear test preparations and arrival instructions.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Problem solving

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Phone systems

Job description

Advocate Health Care is seeking a detail-oriented Registration Clerk to greet patients, collect demographics and insurance information, and verify eligibility in EPIC EMR. You will discuss co-pays, schedule appointments, and help patients navigate financial responsibilities with empathy and accuracy.

The ideal candidate has excellent communication, strong organizational skills, and a commitment to HIPAA compliance while delivering outstanding customer service in a fast-paced healthcare setting.