Patient Access Specialist

Advocate Health Care; South Elgin (IL); On-site; USD 32,000 - 48,000; Full time

Job summary

Advocate Health Care in Illinois seeks a patient access representative to register patients, verify insurance, and collect required information. The role supports accurate billing and patient safety by ensuring correct records and financial responsibilities are understood at check-in.

The position requires high school graduation, strong customer service, and proficiency with Epic EMR and office tools. A focus on confidentiality and effective communication is essential for success.

Qualifications

• HIPAA-compliant handling of patient information and confidentiality.
• Ability to discuss financial information and obligations with patients.
• Experience with insurance verification and patient liability estimation is beneficial.

Responsibilities

• Registers patients, collects demographic and insurance information, and discusses co-pays.
• Verifies eligibility and explains financial responsibilities to patients.
• Maintains confidentiality per HIPAA and follows organizational guidelines.
• Operates Epic and related systems to manage patient records and queues.
• Assists patients with directions, transportation needs, and interpreter services as needed.

Skills

HIPAA compliance

Customer service

Communication

Attention to detail

Multitasking

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health Care in Illinois seeks a patient access representative to register patients, verify insurance, and collect required information. The role supports accurate billing and patient safety by ensuring correct records and financial responsibilities are understood at check-in.

The position requires high school graduation, strong customer service, and proficiency with Epic EMR and office tools. A focus on confidentiality and effective communication is essential for success.