Patient Access Specialist - Hybrid (Call Center)

Fairview Health Services; Grand Rapids (MN); Hybrid; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Tuition reimbursement and scholarship

Health, dental, vision, & life ins.

Generous paid time off

STDB (short term disability bank)

401K with employer contributions

Experience Pay Given

Shift differential

Employee Referral Program

On-the-Job training

Zusammenfassung

Grand Itasca Clinic & Hospital is seeking a Patient Access Services Representative - Call Center to join our team in Grand Rapids, MN. This full-time role handles inbound calls, verifies insurance, schedules appointments, and directs callers to the right area, contributing to a smooth patient experience during clinic hours.

You will work in a hybrid environment with opportunities to support revenue cycle activities and collaborate with the business office to ensure accurate patient information

Qualifikationen

• Associates degree in business-related field preferred.
• Excellent customer service and communication skills.
• Ability to discuss financial obligations with patients confidentially.
• Understanding of revenue cycle management and ability to collect co-payments.

Aufgaben

• Answer all incoming calls during clinic hours and direct calls accurately.
• Verify insurance and patient information at scheduling.
• Schedule patient appointments following required information.
• Remind patients of appointment time and location and manage rescheduling as needed.
• Collaborate with the business office to support revenue cycle and ensure data accuracy.

Kenntnisse

Customer service

Communication skills

Revenue cycle knowledge

Computer literacy

Ausbildung

Associates degree in business related field

Jobbeschreibung

Grand Itasca Clinic & Hospital is seeking a Patient Access Services Representative - Call Center to join our team in Grand Rapids, MN. This full-time role handles inbound calls, verifies insurance, schedules appointments, and directs callers to the right area, contributing to a smooth patient experience during clinic hours.

You will work in a hybrid environment with opportunities to support revenue cycle activities and collaborate with the business office to ensure accurate patient information