Senior Patient Access Specialist — Hybrid/Remote

Optum; Minneapolis (MN); Hybrid; USD 28,000 - 50,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum is seeking a Senior Patient Access Representative in Minneapolis, MN to support the Allina Health account. The role involves standard registration processes, collecting demographic and financial data, and entering information into an electronic medical record.

You may telecommute from near Minneapolis, with occasional onsite requirements. The position requires revenue cycle and customer service experience, MS Office proficiency, and the ability to work CST hours.

Qualifications

• 2+ years of revenue cycle experience in a hospital/healthcare setting.
• 2+ years of customer service experience.
• Intermediate level of proficiency with Microsoft Office Products.
• Ability to work 8:30am-5:00pm CST Monday-Friday.
• Reside within a commutable distance of Minneapolis, MN.
• Ability to travel onsite 2-4 times per year.
• Must be 18 years or older.

Responsibilities

• Collects demographic and insurance information
• Documents any issues and resolutions in electronic medical record
• Uses resources, tools and procedures to complete registration for complex accounts
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles
• Assists and counsels patient with application process for available financial assistance programs
• Assists patient with setting up payment plans or connecting with resources for outstanding balances
• Uses resources, tools and procedures to complete accounts in assigned work queues

Skills

Revenue cycle experience

Customer service

MS Office proficiency

Work CST hours

Commute distance

Travel onsite

18+ years old

Tools

MS Office

Job description

Optum is seeking a Senior Patient Access Representative in Minneapolis, MN to support the Allina Health account. The role involves standard registration processes, collecting demographic and financial data, and entering information into an electronic medical record.

You may telecommute from near Minneapolis, with occasional onsite requirements. The position requires revenue cycle and customer service experience, MS Office proficiency, and the ability to work CST hours.