Patient Access Specialist — Growth & Team-Oriented Care

JAG PT; Jersey City (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Education and training support

Growth opportunities: team leader, etc

Provided uniforms

HSA options

$10,000 Term Life Insurance

Up to 3 weeks PTO

401(k) with company match

Tuition discounts

TicketsAtWork/LifeMart

Close-knit, supportive workplace

Job summary

JAG Physical Therapy in Jersey City, NJ, is looking for a Patient Access Representative to greet patients, schedule appointments, collect payments, and manage records. This role supports insurance processes, authorizations, and referrals across multiple locations, with travel as needed.

The team emphasizes patient-first care, ongoing education, uniforms provided, and strong growth paths within a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Completion of a medical assistant certificate program preferred.
• 1+ years of experience working as a medical receptionist/administrative assistant in the health care field.
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Ability to work independently or as part of a team
• Availability to travel throughout JAG locations for coverage. Following the JAG Travel policy.

Responsibilities

• Greeting patients and other visitors in the medical office.
• Answer patient questions and provide assistance and directions when necessary.
• Field all phone calls that arrive using our general office number.
• Utilize medical office software to schedule new and follow-up appointments for patients.
• Register new patients and update necessary records.
• Distribute forms and paperwork to patients to ensure that required fields are completed appropriately.
• Daily collection of patient financial responsibility
• Maintain confidentiality of all patient records.
• Completing and tracking insurance verifications, authorizations, and referrals.
• Knowledge of Workers’ Compensation and Auto claim submissions.
• Perform other diverse duties as requested or required.

Skills

Organizational skills

Time management

Interpersonal communication

Teamwork

Education

High school diploma or equivalent

Medical assistant certificate (preferred)

Job description

JAG Physical Therapy in Jersey City, NJ, is looking for a Patient Access Representative to greet patients, schedule appointments, collect payments, and manage records. This role supports insurance processes, authorizations, and referrals across multiple locations, with travel as needed.

The team emphasizes patient-first care, ongoing education, uniforms provided, and strong growth paths within a collaborative environment.