Patient Access Specialist — Growth, Benefits & Impact

University of Miami; Coral Gables (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The University of Miami is seeking a Patient Access Representative 1 (On-Site) to register patients for clinical services, verify insurance benefits, and collect payments, ensuring accurate data capture and smooth intake processes. The role requires courteous communication, attention to detail, and discretion when handling confidential information.

You will obtain insurance cards and referrals, explain Consent for Treatment and HIPAA, schedule follow-ups, and respond to inquiries while upholding

Qualifications

• Data entry with minimal errors
• Clear and professional communication, both written and spoken
• Attention to detail in all registrations and documentation
• Ability to handle confidential information with discretion

Responsibilities

• Registers patients for clinical services and verifies insurance benefits.
• Collects payments and explains billing processes.
• Obtains copies of insurance cards, driver's license, and referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA and obtains signed forms.
• Instructs patients to complete required questionnaires.
• Schedules, cancels, and edits appointments; records no-shows accurately.
• Answers calls and directs inquiries or transfers as appropriate.
• Adheres to University and unit-level policies and safeguards assets.

Skills

Data entry accuracy

Effective communication

Attention to detail

Discretion with confidential info

Education

High school diploma or equivalent

Job description

The University of Miami is seeking a Patient Access Representative 1 (On-Site) to register patients for clinical services, verify insurance benefits, and collect payments, ensuring accurate data capture and smooth intake processes. The role requires courteous communication, attention to detail, and discretion when handling confidential information.

You will obtain insurance cards and referrals, explain Consent for Treatment and HIPAA, schedule follow-ups, and respond to inquiries while upholding