Patient Access Representative 1 (On-Site) (H)

University of Miami; Coral Gables (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The University of Miami is seeking a Patient Access Representative 1 (On-Site) to register patients for clinical services, verify insurance benefits, and collect payments, ensuring accurate data capture and smooth intake processes. The role requires courteous communication, attention to detail, and discretion when handling confidential information.

You will obtain insurance cards and referrals, explain Consent for Treatment and HIPAA, schedule follow-ups, and respond to inquiries while upholding

Qualifications

• Data entry with minimal errors
• Clear and professional communication, both written and spoken
• Attention to detail in all registrations and documentation
• Ability to handle confidential information with discretion

Responsibilities

• Registers patients for clinical services and verifies insurance benefits.
• Collects payments and explains billing processes.
• Obtains copies of insurance cards, driver's license, and referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA and obtains signed forms.
• Instructs patients to complete required questionnaires.
• Schedules, cancels, and edits appointments; records no-shows accurately.
• Answers calls and directs inquiries or transfers as appropriate.
• Adheres to University and unit-level policies and safeguards assets.

Skills

Data entry accuracy

Effective communication

Attention to detail

Discretion with confidential info

Education

High school diploma or equivalent

Job description

Core Job Summary

The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

Core Responsibilities

• Performs full registration and ensures that insurance is verified, and all patients’ information is correct.
• Obtains copies of insurance cards, driver's license, and any applicable referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
• Instructs patients to complete any questionnaires that might be required by physician.
• Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
• Reconciles all vouchers and delivers them to designated area.
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High school diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes

• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based certain categories protected by Federal law.

Job Status:Full timeEmployee Type:Staff