Patient Access Associate — Registration & Insurance

University of Miami; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

University of Miami is seeking a Patient Access Representative I to register patients for clinical services on-site in Florida. Responsibilities include verifying insurance, collecting payments, obtaining necessary documents, and guiding patients through consent forms and self-service tools.

The role requires strong data entry, communication skills, and the ability to maintain confidentiality in a fast-paced healthcare setting.

Qualifications

• Accurate data entry with minimal errors.
• Ability to explain HIPAA and consent forms.
• Ability to verify insurance benefits and collect payments.
• Professional communication with patients and clinical team.

Responsibilities

• Register patients for clinical services and verify insurance.
• Collect copies of insurance cards, driver’s license, and referrals.
• Explain consent for treatment and HIPAA forms; obtain signatures.
• Assist patients with prearrival tasks and questionnaires.
• Schedule, cancel, and edit appointments; record no-shows.
• Handle cash, reconcile cash drawer, and process payments.
• Answer calls, triage inquiries, and transfer when needed.
• Coordinate with care team to ensure smooth check-in and patient flow.

Skills

Insurance verification

Data entry

Communication skills

Confidentiality

Education

High School Diploma or GED

Tools

EPIC MyChart

Grand Central ADT

Cadence

Prelude

Radiant

OP Time

Care Everywhere

Resolute

Nice inContact

Aria Oncology

Job description

University of Miami is seeking a Patient Access Representative I to register patients for clinical services on-site in Florida. Responsibilities include verifying insurance, collecting payments, obtaining necessary documents, and guiding patients through consent forms and self-service tools.

The role requires strong data entry, communication skills, and the ability to maintain confidentiality in a fast-paced healthcare setting.