Patient Access Specialist - Full Time

Bronson Health; Orchard Park (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Bronson Health in Battle Creek, MI is seeking a Patient Representative for full-time coverage. You will greet patients, verify insurance, collect payments, and provide billing information while ensuring accurate data entry across departments.

The role requires strong customer service, basic CPT/ICD-10 knowledge, and the ability to handle multiple tasks in a fast-paced healthcare environment with strict privacy rules.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Knowledge of the impact of accurate registration has on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Concentrate and pay close attention to detail.
• Ability to multi-task.
• Be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
• Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time.
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Responsibilities

• Greets and/or registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and/or completes required patient forms.
• Collects and enter payments, follows required balancing procedures.
• Analyses, interprets and enters physician orders.
• Scans and indexes forms.
• Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
• Accurately completes assigned work queues.
• Identify financial counseling needs.
• Maintains confidentiality in verbal, written and electronic communication.
• Follows established processes, protocols, and workflows.
• Takes initiative to resolve problems and meet patient needs.
• Assist employees and visitors with any concerns they might have.
• Assume overall responsibility for the safety and security of designated areas.
• Monitor security cameras.
• Identify potential security risks and respond accordingly.

Skills

Customer service

Typing 45 WPM

Medical terminology

CPT/ICD-10 coding

Windows OS

HIPAA knowledge

Revenue cycle knowledge

Education

High school diploma or GED

Tools

Windows OS

Billing software

Job description

Bronson Health in Battle Creek, MI is seeking a Patient Representative for full-time coverage. You will greet patients, verify insurance, collect payments, and provide billing information while ensuring accurate data entry across departments.

The role requires strong customer service, basic CPT/ICD-10 knowledge, and the ability to handle multiple tasks in a fast-paced healthcare environment with strict privacy rules.