Patient Access Specialist: Registration & Billing

Bronson Health; Battle Creek (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Bronson Health in Battle Creek is hiring a Patient Representative to support patient access workflows. You will greet patients, register them, gather demographics and insurance details, and verify eligibility.

You will explain financial information, provide price estimates, and collect payments to support revenue cycle performance. The role requires a high school diploma or GED, prior customer service experience, and familiarity with HIPAA and coding basics.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and Windows computer skills.
• Knowledge of HIPAA and confidentiality requirements.
• Ability to verify insurance eligibility.

Responsibilities

• Greet and register patients accurately and efficiently.
• Verify insurance eligibility using online systems.
• Provide and/or complete required patient forms.
• Collect and enter payments, follow balancing procedures.
• Analyze, interpret and enter physician orders.
• Schedule and communicate appointment information for multiple facilities.
• Maintain confidentiality and handle sensitive information.

Skills

Customer service

Medical terminology

CPT/ICD-10 coding

Typing 45 WPM

Windows / computer skills

HIPAA knowledge

Analytical skills

Organization / time management

Multi-tasking

Problem solving

Education

High school diploma or GED

Associate's degree in related field

Job description

Bronson Health in Battle Creek is hiring a Patient Representative to support patient access workflows. You will greet patients, register them, gather demographics and insurance details, and verify eligibility.

You will explain financial information, provide price estimates, and collect payments to support revenue cycle performance. The role requires a high school diploma or GED, prior customer service experience, and familiarity with HIPAA and coding basics.