Patient Access & Billing Specialist

Bronson Health; Kalamazoo (MI); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Bronson Health in Kalamazoo, MI is seeking a Patient Representative to ensure efficient patient access and revenue cycle support. You will greet, register, verify demographics and insurance, schedule appointments, and assist with payments while upholding HIPAA and confidentiality standards.

The role requires strong customer service, basic medical terminology knowledge, and accurate data entry in a fast-paced hospital environment. Weekend standby rotations may be required in ED teams.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.

Responsabilités

• Greet and register patients, collecting demographic and insurance data.
• Verify insurance eligibility and obtain authorizations as needed.
• Schedule appointments and provide price estimates and collect payments.
• Process physician orders and enter data into the system.
• Maintain patient confidentiality and comply with HIPAA.
• Work in a team to ensure smooth patient access and revenue cycle.
• Handle inquiries and resolve simple financial issues.
• Be flexible for weekend standby rotations when assigned.

Connaissances

Customer service

Typing 45 wpm

10-key

Multi-tasking

Attention to detail

Effective communication

Formation

High school diploma or GED

Outils

Windows OS

Description du poste

Bronson Health in Kalamazoo, MI is seeking a Patient Representative to ensure efficient patient access and revenue cycle support. You will greet, register, verify demographics and insurance, schedule appointments, and assist with payments while upholding HIPAA and confidentiality standards.

The role requires strong customer service, basic medical terminology knowledge, and accurate data entry in a fast-paced hospital environment. Weekend standby rotations may be required in ED teams.