Patient Registration Specialist (Front Desk)

R1 RCM, Inc.; Sierra Vista (AZ); On-site; USD 20,000 - 26,000; Part time

Job summary

R1 RCM, Inc. in the United States is seeking a Customer Service Representative - Patient Registration to be the first contact for patients, ensuring fast, compassionate access to care across multiple systems.

You will handle check-ins, verify information, answer questions, and collaborate with nurses and care teams to support smooth patient flow; no healthcare background required as training is provided, with shifts up to 12 hours and rotating on-call coverage.

Qualifications

• Excellent customer service and communication skills.
• Professional demeanor in a fast-paced environment.
• Ability to multitask and prioritize with high attention to detail.
• Willingness to shift priorities based on patient needs.
• Experience with patient access/registration or insurance verification is a plus.
• High School Diploma or GED.

Responsibilities

• Check-in patients and register them across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Provide cost estimates and answer questions about coverage.
• Collaborate with nurses and care teams to ensure smooth patient flow.
• Build trust with patients who may be anxious or ill.
• Support access to timely care and minimize registration delays.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Multiple computer systems

Job description

R1 RCM, Inc. in the United States is seeking a Customer Service Representative - Patient Registration to be the first contact for patients, ensuring fast, compassionate access to care across multiple systems.

You will handle check-ins, verify information, answer questions, and collaborate with nurses and care teams to support smooth patient flow; no healthcare background required as training is provided, with shifts up to 12 hours and rotating on-call coverage.