Patient Access Specialist: Compassionate Front Desk Billing

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to facilitate patient entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.

The role requires 1–3 years of clerical and customer service experience; familiarity with medical terminology and insurance plans is preferred. A high school diploma is required, with some college helpful, and strong attention to detail is essential.

Qualifications

• Effective communication, both written and oral.
• Customer service experience preferred.
• Knowledge of medical terminology advantageous.
• Familiarity with insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Greet patients and facilitate entry into Mercy facilities.
• Assist with scheduling, registration and pre-certification tasks.
• Verify benefits and obtain financial clearance including pre-visit collections.
• Maintain accurate patient data in the system and ensure data integrity.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Stress management

10-key calculator

Education

High School diploma

Some college

Tools

Computers / Computer systems

10-key calculator

Job description

Mercy is seeking a Patient Access Representative to facilitate patient entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.

The role requires 1–3 years of clerical and customer service experience; familiarity with medical terminology and insurance plans is preferred. A high school diploma is required, with some college helpful, and strong attention to detail is essential.