Patient Access Specialist - Front Office & Scheduling

Hanger; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays

4 floating holidays

PTO: vacation and sick time

Medical, Dental, and Vision benefits

401k and retirement plan

Parental bonding leave

Flexible work schedules

Relocation assistance

Volunteer opportunities

Job summary

Hanger, Inc. seeks a friendly front desk professional to coordinate front office activities for our Patient Care Center. You will accurately collect patient and insurance information while delivering outstanding service to patients and referral sources.

Responsibilities include managing phone lines, scheduling clinicians, processing referrals, and maintaining patient records in compliance with HIPAA and company policies. The role emphasizes integrity, empathy and teamwork.

Qualifications

• High school diploma or equivalent.
• Be a good fit per Talent Bullseye assessment (required).
• Preferred 2–4 years in customer service or admin; medical front office experience preferred.
• Must achieve 70 on Talent Bullseye assessment.
• Must have or be eligible for a valid driver’s license and driving record.

Responsibilities

• Provide the highest level of customer service to patients, employees, and referrals.
• Counsel patients on financial responsibility after benefits are verified.
• Obtain co-payments and manage cash receipts.
• Maintain accurate patient files and comply with policies and HIPAA.

Skills

Interpersonal skills

Telephone & written communication

Typing 30 wpm

Office software

Customer service

Education

High school diploma

Tools

Windows

Email

Alpha filing system

Job description

Hanger, Inc. seeks a friendly front desk professional to coordinate front office activities for our Patient Care Center. You will accurately collect patient and insurance information while delivering outstanding service to patients and referral sources.

Responsibilities include managing phone lines, scheduling clinicians, processing referrals, and maintaining patient records in compliance with HIPAA and company policies. The role emphasizes integrity, empathy and teamwork.