Patient Access Coordinator: Front Desk & Scheduling

careers-hanger; Gaylord (MI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO

Medical benefits

401k

Parental leave

Referral program

Mentorship program

Job summary

Hanger, Inc. in the United States is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, handle registrations, collect payments, and support clinic operations with accuracy.

The ideal candidate will have a background in front desk roles, strong communication skills, and computer proficiency. This is an on-site role at our Gaylord, MI clinic, offering competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or medical front office preferred.
• Strong communication and computer skills required.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information, and answer inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments (deductibles, co-pays, and coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Excellent communication

Computer proficiency

Customer service orientation

Education

High school diploma or equivalent

Tools

Windows OS

Email tools

Job description

Hanger, Inc. in the United States is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, handle registrations, collect payments, and support clinic operations with accuracy.

The ideal candidate will have a background in front desk roles, strong communication skills, and computer proficiency. This is an on-site role at our Gaylord, MI clinic, offering competitive pay and benefits.