Patient Access Specialist - Front-Office Impact & Growth

PT Solutions Physical Therapy; Pineville (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay and incentives

Professional development

Career progression

Paid time off (PTO) and sick leave or

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy in Pineville, NC is seeking a Patient Access Coordinator to be the first point of contact for patients. You will greet patients, manage check-in/check-out, handle payments, and coordinate scheduling while maintaining accurate information and HIPAA compliance.

You'll support clinic operations, collaborate with therapists, and contribute to a positive patient experience. This role offers competitive pay, PTO, and opportunities for professional development within a

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Customer service

Multitasking

Attention to detail

Payment processing

EMR systems

Microsoft Office

Communication

Teamwork

Education

High School diploma

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy in Pineville, NC is seeking a Patient Access Coordinator to be the first point of contact for patients. You will greet patients, manage check-in/check-out, handle payments, and coordinate scheduling while maintaining accurate information and HIPAA compliance.

You'll support clinic operations, collaborate with therapists, and contribute to a positive patient experience. This role offers competitive pay, PTO, and opportunities for professional development within a