Patient Access Specialist — Front Desk & Care Coordination

PT Solutions Physical Therapy; Concord (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay with incentives

Professional development opportunities

Career progression across a nationwide

PTO & Sick Leave

Endurance race entry reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, handle check-in/out, payments, and documentation, and support clinic operations with a positive, patient-centered approach.

You will work across scheduling, billing, and EMR to maintain accurate records while ensuring HIPAA compliance and smooth patient flow in a busy clinic environment.

Qualifications

• Requires High School diploma or GED.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Payments collection

Teamwork

Workflow compliance

Problem solving

Independent worker

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, handle check-in/out, payments, and documentation, and support clinic operations with a positive, patient-centered approach.

You will work across scheduling, billing, and EMR to maintain accurate records while ensuring HIPAA compliance and smooth patient flow in a busy clinic environment.