Patient Access Specialist - Front Desk & Patient Care

PT Solutions Physical Therapy; Charlotte (NC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Career progression

PTO & Sick leave

Race entry reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Charlotte, NC. You will greet patients, handle check-in/out, manage payments and scheduling, and support daily clinic operations to ensure a smooth patient experience.

You’ll work with therapists, maintain EMR records, and uphold HIPAA and billing standards while contributing to a positive, patient-centered environment in a nationwide practice.

Qualifications

• At minimum, a High School or GED diploma (submission of diploma for the highest level of education obtained will be required).
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

Education

High School diploma

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Charlotte, NC. You will greet patients, handle check-in/out, manage payments and scheduling, and support daily clinic operations to ensure a smooth patient experience.

You’ll work with therapists, maintain EMR records, and uphold HIPAA and billing standards while contributing to a positive, patient-centered environment in a nationwide practice.