Patient Access & Care Concierge

PT Solutions Physical Therapy; East Gastonia (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid Time Off

Sick Leave or EIB (state dependent)

Professional development opportunities

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, manage check-in/check-out, and handle payments, ensuring an accurate and welcoming clinic experience.

You will support front-office duties, coordinate scheduling, and maintain EMR documentation while upholding HIPAA and billing standards. This is a float, full-time role covering Gastonia and surrounding areas, with mileage reimbursement and path for growth.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.

Skills

Strong communication

Customer service

Multitask

Attention to detail

EMR familiarity

Microsoft Office

Team player

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, manage check-in/check-out, and handle payments, ensuring an accurate and welcoming clinic experience.

You will support front-office duties, coordinate scheduling, and maintain EMR documentation while upholding HIPAA and billing standards. This is a float, full-time role covering Gastonia and surrounding areas, with mileage reimbursement and path for growth.