Multi-Clinic Front Desk & Patient Access Coordinator

PT Solutions Physical Therapy; Lincolnton (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Professional development

Career progression

PTO

Mileage reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to serve as the first point of contact for patients, handling check-in/check-out, payments, and documentation to ensure a smooth clinic experience.

The role covers Gastonia, Ft Mill, Indian Land, Belmont, Lincolnton, and Shelby with mileage reimbursement. Join a clinic network that values growth, mentorship, and a supportive environment while providing exceptional patient care.

Qualifications

• High school diploma or GED required; higher education welcomed.
• 1–2 years customer service or healthcare front office experience preferred.
• Experience with EMR systems and scheduling platforms is preferred.
• Must meet compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain daily records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by addressing questions and concerns professionally.
• Ensure HIPAA, insurance processes, and documentation standards are followed.
• Coordinate care with therapists and teams to resolve access or scheduling issues.
• Assist with clinic operations and special projects as needed.

Skills

Communication skills

Multitasking

Attention to detail

Payment collection

MS Office

Empathetic approach

Independent work

Team collaboration

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to serve as the first point of contact for patients, handling check-in/check-out, payments, and documentation to ensure a smooth clinic experience.

The role covers Gastonia, Ft Mill, Indian Land, Belmont, Lincolnton, and Shelby with mileage reimbursement. Join a clinic network that values growth, mentorship, and a supportive environment while providing exceptional patient care.