Patient Access Specialist - Front Desk & Scheduling

Good Samaritan Society; Watertown, Northern (SD, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance

Generous time off

Job summary

Sanford Health in Watertown, SD, is hiring a Patient Access Representative. You will be the first contact, delivering extraordinary customer service by phone or in clinic, creating a welcoming and safe environment.

Responsibilities include greeting and verifying demographics, scheduling, referrals, pre-authorizations, and handling payments. Join a team within Revenue Cycle and help provide a positive patient experience. Full-time, 36 hours weekly, day shifts.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Watertown, SD, is hiring a Patient Access Representative. You will be the first contact, delivering extraordinary customer service by phone or in clinic, creating a welcoming and safe environment.

Responsibilities include greeting and verifying demographics, scheduling, referrals, pre-authorizations, and handling payments. Join a team within Revenue Cycle and help provide a positive patient experience. Full-time, 36 hours weekly, day shifts.