Cardiology Front Desk Specialist | Patient Concierge

Black Hills Heart & Vascular Institute; Rapid City (SD); On-site; USD 21,000 - 28,000; Full time

Job summary

Black Hills Heart & Vascular Institute in Rapid City, SD seeks a reliable Front Desk Receptionist to be the first point of contact for patients, delivering exceptional customer service and administrative support in a cardiology environment.

You will handle check-in/out, appointment scheduling, phone and email inquiries, and general office tasks while maintaining patient records with confidentiality and care.

Qualifications

• Proven experience as a receptionist or in customer service, preferably in a medical setting.
• Excellent communication and interpersonal skills, both in the office and on the phone
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a busy environment.
• Proficiency with eClinicalWorks preferred.

Responsibilities

• Greet patients warmly upon arrival, verify and update patient information, and assist in completing necessary paperwork.
• Efficiently schedule and confirm patient appointments using our practice management software.
• Manage incoming calls and emails promptly and professionally, addressing patient inquiries, scheduling changes, and other concerns.
• Assist with various administrative tasks such as maintaining office supplies, coordinating referrals, and managing patient records.
• Foster a positive and welcoming environment for patients by ensuring their comfort and satisfaction during their visit.

Skills

Customer service

Administrative support

Phone communication

Medical setting familiarity

Tools

eClinicalWorks

Job description

Black Hills Heart & Vascular Institute in Rapid City, SD seeks a reliable Front Desk Receptionist to be the first point of contact for patients, delivering exceptional customer service and administrative support in a cardiology environment.

You will handle check-in/out, appointment scheduling, phone and email inquiries, and general office tasks while maintaining patient records with confidentiality and care.