Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 68,483,000 - 99,687,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, adhering to established guidelines.

In this role, you will interact with patients in person and by phone, facilitate check-in/out, collect data and payments, verify insurance, schedule appointments, and process referrals and authorizations, while delivering high-quality service and clear cost information.

Qualifications

• One year of customer service work experience.
• None, upon hire.
• Two years of customer service work experience.
• Healthcare or Call Center experience.

Responsibilities

• Registration & Data Entry: Manage patient check-in by verifying demographics and insurance, ensuring compliance with registration guidelines, and uploading all documentation into the EMR.
• Financial & Cash Management: Collect co-pays and fees, enter non-clinical charges (e.g., forms, attorney fees), and perform daily cash drawer reconciliation and closing procedures.
• Insurance & Authorization: Verify insurance eligibility, secure pre-authorizations for procedures and referrals, and manage associated work queues to resolve errors.
• Patient Education: Serve as a point of contact for billing and insurance inquiries, providing cost estimates and explaining coverage policies to patients and staff.
• Referral Coordination: Manage the end-to-end referral process, including physician notification for denials and coordinating diagnostic, therapy, and specialty care appointments.
• Scheduling & Follow-Up: Manage multi-provider scheduling, confirm upcoming appointments, and perform outreach for missed visits to document no-shows and ensure continuity of care.

Skills

Customer service

Insurance knowledge

Tools

EMR system

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, adhering to established guidelines.

In this role, you will interact with patients in person and by phone, facilitate check-in/out, collect data and payments, verify insurance, schedule appointments, and process referrals and authorizations, while delivering high-quality service and clear cost information.