Patient Access Specialist - Front Desk & Scheduling

WellSpan Health; Pennsylvania; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and support, Daily

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a full-time front desk position in Family Medicine Penn National. The role involves collecting patient information, explaining financial requirements, processing deposits, scheduling appointments, handling check-in/check-out, and supporting billing inquiries.

Travel to other medical practices may be required. The successful candidate will have strong communication skills, knowledge of medical office operations, and basic computer skills.

Qualifications

• Excellent communication and interpersonal skills.
• Knowledge of medical office operations to include reception, billing and insurance and general office skills.
• Computer skills.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Skills

Excellent communication

Medical office operations

Computer skills

Education

High School Diploma or GED

Diploma/Post High School Training

Job description

WellSpan Health is seeking a full-time front desk position in Family Medicine Penn National. The role involves collecting patient information, explaining financial requirements, processing deposits, scheduling appointments, handling check-in/check-out, and supporting billing inquiries.

Travel to other medical practices may be required. The successful candidate will have strong communication skills, knowledge of medical office operations, and basic computer skills.