Patient Access Specialist: Front Desk & Scheduling

PTCOA; Mountain Home (AR); On-site; USD 19,000 - 28,000; Full time

Job summary

PTCOA is seeking a Receptionist to greet visitors and relay calls in a professional manner while handling patient intake duties. The role involves checking patients in, collecting co-pays, and updating records in the Practice Management System.

A focus on confidentiality and efficient service is essential. Responsibilities include coordinating appointments, verifying demographics and insurance, and providing accurate information to patients and staff.

Qualifications

• High school diploma or equivalent is preferred.
• Strong communication and customer service skills are essential.
• Familiarity with medical office processes and HIPAA is a plus.

Responsibilities

• Relay incoming calls and greet visitors professionally.
• Assist with patient intake, scheduling, and demographics collection.
• Process payments and balance daily cash drawer.
• Maintain patient records and confidentiality per HIPAA policies.
• Coordinate with staff to resolve scheduling and billing issues.

Skills

Patient service

Communication skills

Attention to detail

Time management

Empathy

Education

High school diploma

Tools

Practice Management System

Multi-line telephone system

Cash handling

Data entry

Job description

PTCOA is seeking a Receptionist to greet visitors and relay calls in a professional manner while handling patient intake duties. The role involves checking patients in, collecting co-pays, and updating records in the Practice Management System.

A focus on confidentiality and efficient service is essential. Responsibilities include coordinating appointments, verifying demographics and insurance, and providing accurate information to patients and staff.